Frequently Asked Questions
Everything you need to know about your next timeless timepiece.
Are Rotary watches water resistant?
Most Rotary watches feature our 'Dolphin Standard' specification, meaning they are water resistant and can be worn for swimming and snorkeling. Please check the specific product description for the ATM rating of your model.
How long does shipping take for my order?
Standard domestic shipping typically takes 3-5 business days. International delivery times vary by location but generally arrive within 7-14 business days. Tracking information is provided via email once your order is dispatched.
What is your return policy?
We offer a 30-day return policy for all unworn watches in their original packaging. Please ensure the protective films are still intact to be eligible for a full refund.
Do Rotary watches come with a warranty?
Yes, all our timepieces come with a 2-year manufacturer's warranty from the date of purchase, which can be extended to 3 years if you register your watch online through our official website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my leather strap?
To preserve the life of your leather strap, avoid contact with water, perfumes, or oils. We recommend cleaning it with a damp cloth and allowing it to air dry away from direct sunlight.